Interactive Meetings with Crédit Agricole
Portraits
Delphine Judith and Philippe Chion-Hock are analysts in the cross-functional tools and information system service of the Crédit Agricole of Réunion. They are in charge of all applications used by the Crédit Agricole of Réunion agencies (collection of documents, Magency, Salesforce Chatter, intranet portal...)
From the selection of the right tool, the training management, the use by the employees, to the follow-up and after-sales service, their jobs’ scope covers it all.
They found out about Magency thanks to the Deloitte Cabinet, which provided conseils and guidance for them last year on the co- construction of the corporate development plan. The direction was convinced by the relevance of the Magency Solution, the utility to digitize the contents and the capacity to create analytics with produced results.
Challenge
Find a digital tool to bring meetings to life and foster collaboration for the Project
Managers.
« To change trainings and meetings that are boring from the first half hour is a good thing»
- Philippe Chion-Hock
Solution
Magency trained 36 people to their solution in three days, among them, 6 people benefited 2 additional days of trainings about content digitalization.
« We were well trained and in case of technical question, Magency is very responsive »
- Delphine Judith
Results
Today, project managers, office managers and consultants use the Magency Solution to facilitate the exchanges and propose more participative formats.
« Our consultants use the brainstorming tool with customers so they can ask questions on a specific need and offer a product or a service based on the answers.
Besides, everytime we use Magency a message is shared on our internal chatter with a photo of the interactive session group. The word of mouth work well to spread the use of Magency »
- Delphine Judith
Interview by Aurélie Dieu, Magency Academy Manager.
« Discussions were so interactive that we lost track of time. Let’s do it again! »
« A good and useful tool that gave a voice to everyone AT THE SAME TIME! Let’s do it again. »
« It’s been very playful and innovative! »
-Messages from the internal Chatter
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